At Luma Room Store, we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we're here to help you with a seamless return process.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment (PayPal or Credit Card). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or defective product, please contact our support team immediately. We will arrange for a replacement or a full refund at no additional cost to you.
If you have any questions on how to return your item to us, please reach out to our global support team at shop@lumaroom.store.